Tax & Customs
We only charge VAT for non-VAT Registered EU customers. For everyone else we don’t charge any form of TAX.
VAT registered EU Customers please input your VAT number at the cart page to zero rate your order, or you can also add your VAT ID in your account section. Our automated VAT checker checks your VAT ID in real time using the official EU (VIES) database, and deducts VAT for Valid VAT IDs. (There maybe instances where the VIES might be temporarily unavailable, in these cases we will advise you to try again after a short while. If it still doesn't work then you can contact us directly to complete the purchase)
Please note that the customer will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check your country's law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import. If you’re in doubt you may also contact us, so we can help you with information where possible.
We can’t be responsible for products rejected or confiscated by your local customs.
We will normally place the packaging list inside the parcel which will say what’s inside the parcel. If you want us to not include the packing slip inside your parcel, then please let us know after placing the order.
We may be able to assist you with invoicing and order value declaration according to your preference, in which case please leave a note or contact us after placing the order.
If you also have special requirements regarding the declaration for Customs or the packaging itself, you can contact us prior to placing the order.
If your country requires us to provide a Proforma Invoice to clear customs, please contact us, we will send this to you as soon as possible.
If you need any other importing advice or help then please drop us a message on here.